http://www.boston.com/news
My response:
In a world where "I'm sorry for your loss" or "I'm sorry things didn't work out as well as we hoped" is then treated as an admission of wrong-doing, it is difficult to say those words.
But, yes, an apology for causing harm is a desirable approach... but it should be one that does not lead to worse consequences for the person making the apology than withholding the apology would do.