SEARCH BLOG: TECHNOLOGY
I had an interesting experience with my
first-day, 4-year old iPhone 3G... yes 3G. Last night the phone informed me that I had no "SIM" card. This morning, I fiddled with the SIM tray, but the iPhone would not recognize it. So, I took it to the local AT&T authorized dealer where a young woman did some more fiddling and said that the iPhone SIM
reader was not working [which led me to doubt her capability because the iPhone has recognized a SIM from an old, unused iPhone].
Regardless, I took it to the Apple store and a very nice young man named "Fiori" spent some time with it and kept asking me if I was sure the SIM was okay and I kept responding that the AT&T dealer clerk said it was. We were just about to complete a transaction for a replacement phone [of the same vintage] when he said he wanted to try the SIM in the new iPhone. It didn't work.
So, he went back to the parts area and got a new SIM card and ... it worked just fine... and that would be no charge. Nice surprise.
I still had to activate the SIM for my phone number and he said I could do that over the phone [even offered to let me use one of theirs], but it might be easier going to an AT&T store. Because I was 45 minutes away from the AT&T store I had first gone to, I asked if one was nearby. That's when another young man, Joe, who was sitting across the table from me said I should go to the AT&T store where he worked... 2 miles away. So I did.
When I got to that AT&T store, another young man named Joe quickly got the needed information. Said some magic words and my old iPhone was working as good as new. Amazing. I learned that there is a difference between and AT&T-owned store and an AT&T Authorized Dealer in terms of service capabilities. Go to the AT&T-owned store.
My wife and I plan to purchase the next model of iPhone when it becomes available.
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