SEARCH BLOG: DUH FACTOR
Occasionally, when I travel, I find myself someplace without a cable or wifi connection, but there is that telephone on the table. That has never been a problem in the past. All of my prior ISPs have provided the alternative of using local access telephone numbers to get internet access through my laptop's internal modem when traveling and wifi was not available... all, apparently, except my present provider AT&T.
Having just returned from some travel, I thought I'd check in with AT&T to see if I was missing this dial-up access information. What follows is the transcript from my online chat:
System: Welcome Mr. Bruce Hall.So, for those of you who associated AT&T with "telephone company," you may want to rethink your association. Perhaps that is why it is now AT&T instead of American Telephone & Telegraph.
System: Connecting to server. Please wait...
System: Connection with server established.
You: Technical Support Topic: U-verse Other
System: (RODERICK) has joined this session!
System: Connected with (RODERICK)
(RODERICK): Thank you for contacting AT&T. You’ve reached U-Verse Support. This is Roderick . To provide you with excellent service today, may I please have the name and the telephone number associated with this account?
You: I am interested in knowing whether ATT provides a list of internet local access dial-up numbers for use when traveling and no wifi connections are available.
You: Bruce Hall xxx-xxx-xxxx
(RODERICK): Thank you for that information. Let me just pull up your account.
(RODERICK): And am I chatting with the account holder?
You: Yes, this is Bruce
(RODERICK): And by the way Bruce, the phone number you just gave me would that be a good call back number in case I need to follow up on something?
(RODERICK): Thank you for that information.
(RODERICK): Actually Bruce we don't have the list of Internet local access, but it is available on all hot spot areas to connect wirelessly.
[just a comment here... the help person, RODERICK, is not actually saying that AT&T is providing internet access... just that if you find a free wifi spot you can access the internet]
(RODERICK): You can also call AT&T Wi-Fi's Technical Operations Center toll-free at 888-888-7520 or email firstname.lastname@example.org for technical support.
You: Let me understand: I need a wifi connection to access the internet because a telephone company does not have local access telephone lines?
(RODERICK): Wi-fi connection is applicable on hot spot areas.
You: And when there is no wifi available?
(RODERICK): Then it will be applicable for you laptop to connect.
You: I'm sorry I did not understand your answer. When no wifi is available, how do I use ATT to connect to the internet?
(RODERICK): Let me explain that to you further.
[this was the good part]
(RODERICK): For you to connect wirelessly you should be on a hot spot area. But if that area has no WI-FI connections then you cannot connect your Internet.
You: Okay, so ATT does not offer dial-up access to the internet as an alternative to wifi when I am traveling.
(RODERICK): Let me double check that for you.
(RODERICK): Kindly give me 3-4 minutes here in my end. As far as I know we have an Aircard.
(RODERICK): Thank you for patiently waiting Bruce.
(RODERICK): For you to avail that Aircard to you need to go to the nearest AT&T store.
You: And I must buy the Aircard? Will I have to buy minutes or is this part of my normal internet access?
(RODERICK): Or log in to the website which is at: store.att.com.
(RODERICK): I do apologize but that is what am I not sure of if its a prepaid or plan.
(RODERICK): I suggest to go to the nearest AT&T to verify that.
You: Okay, and thank you. This has been most enlightening.
(RODERICK): I appreciate that. And is there anything else that I can help you with?
You: No, thank you and goodbye.
(RODERICK): And by the way...
(RODERICK): I want to inform you that, you will receive an email inquiring as to whether you were Very Satisfied with the kind of service you received from me today. And when you receive that email, would you say that you were Very Satisfied?
You: Yes, I was quite satisfied with your effort.
(RODERICK): Please let me know on how can I make you a Very Satisfied customer?
You: At this point, you have done everything possible. Thanks, again, and goodbye.
By the way, I did find this through a search.